Matthews · benefits inquiry

Request plan-specific benefits information.

Coverage and network status vary by plan and require direct confirmation. A benefits inquiry does not guarantee coverage, payment, admission, or program availability.

Basic contact and carrier information only
Plan-specific confirmation is required
Clinical review is separate from benefits information
No coverage, payment, admission, or availability guarantee

Call (704) 644-8823 Or use the form

Get Answers Now

Complete the form below and our admissions team will follow up as soon as possible.

First Name *Last Name *

Date of Birth *

Phone *Preferred Location *Insurance Provider *Policy / Member ID *Email

Submit only the details needed for coverage verification. For urgent medical needs, call 911. For a mental health crisis, call or text 988. Do not include extra diagnosis or treatment details in this form.

How Verification Works

Four steps. About ten minutes.

Send your details

Fill out the form on this page or call the Matthews admissions line. The online form collects only basic contact details, preferred location, and insurance carrier. Sensitive insurance identifiers are collected later through an approved intake process.

We contact your NC insurer

The admissions team can request plan-specific benefit information from the carrier. Quoted benefits do not guarantee coverage, payment, admission, or availability.

You get clear numbers

The admissions team explains the carrier response in plain language. Final coverage and member responsibility are determined by the plan.

Discuss next steps

A clinical review and location-specific service confirmation are required before admission or scheduling. No availability or admission is guaranteed.

Federal Parity Law

NC outpatient addiction treatment is covered under the same rules as medical care.

The Mental Health Parity and Addiction Equity Act requires NC insurance plans to cover substance use disorder treatment at the same level as medical and surgical care. That includes outpatient programs like PHP, IOP, and OP at the Charlotte center. The only way to know what your specific plan covers is to verify, which is exactly what we do for free.

Call (704) 644-8823

Frequently Asked

Common questions about NC coverage

Does NC insurance actually cover outpatient addiction treatment?

Coverage varies by plan, medical-necessity criteria, authorization, network status, and other terms. A benefits inquiry is informational and is not a guarantee of coverage or payment.

How long does verification take?

Timing depends on the carrier and plan. Verification can review quoted benefits, but it does not guarantee coverage, payment, admission, or availability.

Does a benefits inquiry guarantee admission?

No. Benefits information does not guarantee coverage, payment, clinical eligibility, admission, or program availability.

What if my plan doesn't cover the Charlotte center?

We will tell you that honestly, and then we will explore alternatives, out-of-network reimbursement, scholarships, payment plans, or a referral to a NC program your plan does cover. The verification call is useful either way.

Start Here

Request plan-specific NC benefits information.

Timing varies by carrier. Benefits information does not guarantee coverage, payment, admission, or availability.

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